Consumer Information
Information Guides
Consumer Information:Frequently Asked Questions
Through our helpline we receive enquiries spanning a wide range of different topics. Here is a selection of those most asked:
Can I get a reduction of Vehicle Excise Duty?
If you are disabled you may be entitled to a reduction or exemption of vehicle tax. The vehicle must be registered in your name or a specific driver’s name and must only be used for your personal needs.
You can apply for exemption if you get the:
- higher rate mobility component of Disability Living Allowance (DLA)
- Enhanced rate mobility component of Personal Independence Payment (PIP)
- enhanced rate mobility component of Adult Disability Payment – mygov.scot
- War Pensioner’s Mobility Supplement
- Armed Forces Independence Payment
You can get a 50% reduction in vehicle tax if you get the Personal Independence Payment or Adult Disability Payment standard rate mobility component Adult Disability Payment – mygov.scot
You can find out more here Vehicles exempt from vehicle tax – GOV.UK (www.gov.uk)
What help is there with energy costs?
Energy costs used to be a worry in winter but now bills can be a challenge all year round.
The good news is there are different grants and schemes available to help people improve the heating in their homes and keep heating costs down.
Home Energy Scotland is a free energy advice service funded by the Scottish Government to help people save money and keep their homes warmer. They offer simple energy saving tips, and know about funding schemes and how to access them.
Their website Home Energy Scotland offers help with finding funding, reducing your bills, making your home warmer and living a greener life. You can call them on 0808 808 2282
Consumer Information:Search for Local Organisations
Our quick search tool can connect you to over 3000 service providers, suppliers and organisations supporting people across Scotland. To find support near you, simply enter your search term and select your local authority.
| Organisation | Description |
|---|---|
| Action Group | Offer a range of services to people with learning difficulties |
| Action in Mind | Aims: To increase social awareness and understanding of mental health To improve the quality of life for clients and carers by assisting them through appropriate services and projects To ensure services and projects are at all times relevant to the cli… |
| Action on Hearing Loss | Changing the world for deaf and hard of hearing people |
| Adamson Trust | Provide financial assistance for holidays for young disabled people |
| Adapt-IT | Description of service: Adapt-IT are suppliers of assistive technology, including, specialist computer equipment, software, and services. Do you have difficulties using your computer because of a physical or neurological condition? We can help you find… |
| Addison’s Disease Self-Help Group | Aims: At the Addison’s Disease Self-Help Group (ADSHG) we believe in supporting everyone affected by adrenal failure. We aim to promote better medical understanding and effective management of this rare condition. We continue to fund vital research and… |
| Advice Works (Renfrewshire Council Money and Debt Advice) | Aims: To raise the incomes of people and their families and help people manage their debts. Services provided: Advice Works is a free, confidential and independent service and will give you advice in a straightforward manner. The team can help with a w… |
| Advicelocal | Delivered by the advice charity rightsnet, Advicelocal is designed to help if you have (or someone you’re in contact with has) a social welfare law problem – for example in relation to welfare benefits and tax credits; council tax; debt and money advic… |
| Advicenow | An independent, not-for-profit website providing information on rights and legal issues for the general public |
| AdvoCard | Aims: To provide independent advocacy to all individuals in the City of Edinburgh who identify as having mental ill health or problematic substance use Services provided: Individual and collective advocacy for people who use mental health services in E… |
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