Consumer Information
Information Guides
Consumer Information:Frequently Asked Questions
Through our helpline we receive enquiries spanning a wide range of different topics. Here is a selection of those most asked:
Can I get a reduction of Vehicle Excise Duty?
If you are disabled you may be entitled to a reduction or exemption of vehicle tax. The vehicle must be registered in your name or a specific driver’s name and must only be used for your personal needs.
You can apply for exemption if you get the:
- higher rate mobility component of Disability Living Allowance (DLA)
- Enhanced rate mobility component of Personal Independence Payment (PIP)
- enhanced rate mobility component of Adult Disability Payment – mygov.scot
- War Pensioner’s Mobility Supplement
- Armed Forces Independence Payment
You can get a 50% reduction in vehicle tax if you get the Personal Independence Payment or Adult Disability Payment standard rate mobility component Adult Disability Payment – mygov.scot
You can find out more here Vehicles exempt from vehicle tax – GOV.UK (www.gov.uk)
What help is there with energy costs?
Energy costs used to be a worry in winter but now bills can be a challenge all year round.
The good news is there are different grants and schemes available to help people improve the heating in their homes and keep heating costs down.
Home Energy Scotland is a free energy advice service funded by the Scottish Government to help people save money and keep their homes warmer. They offer simple energy saving tips, and know about funding schemes and how to access them.
Their website Home Energy Scotland offers help with finding funding, reducing your bills, making your home warmer and living a greener life. You can call them on 0808 808 2282
Consumer Information:Search for Local Organisations
Our quick search tool can connect you to over 3000 service providers, suppliers and organisations supporting people across Scotland. To find support near you, simply enter your search term and select your local authority.
| Organisation | Description |
|---|---|
| Dumfries & Galloway Carers Centre | Provide reliable, up to date and appropriate information and advice to Carers |
| Dumfries and Galloway Citizens Advice Bureau – Annan (DAGCAS) | Aims: To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities, or services available to them, or through an inability to express their needs effectively. Services provided: Free, confidential and impartia… |
| Dumfries and Galloway Council | Services provided: The Financial Inclusion and Welfare Support Team (FIWS) are a group of Council staff that have been specially trained to give benefit advice. They work jointly with staff from the Department for Work and Pensions The team can help wi… |
| Dumfries and Galloway Council Services | Useful contact numbers for Dumfries and Galloway Council Services |
| Dundee and Angus Foodbank | Services provided: The Dundee and Angus Foodbank provides food parcels to people in need. Professionals from statutory and voluntary organisations such as doctors, health visitors, social workers, Citizens Advice Bureau staff, welfare officers, the pol… |
| Dundee Association for Mental Health | Provide services for people in Dundee with mental health problems |
| Dundee Blind and Partially Sighted Society | Provide a range of services for visually impaired people living in Dundee, including transcription services |
| Dundee Citizens Advice Bureau | Provide free, confidential, independent and impartial advice to people living in the local area |
| Dundee City Council Advice Services | Aims: To provide advice and information on welfare benefits, tax credits, energy advice and money advice Services provided: Council Advice Services is part of Dundee City Council. The Team gives free, confidential, specialist advice, information and ad… |
| Dundee City Council Services | Useful contact numbers for Dundee City Council Services |
