Consumer Information
Information Guides
Consumer Information:Frequently Asked Questions
Through our helpline we receive enquiries spanning a wide range of different topics. Here is a selection of those most asked:
Can I get a reduction of Vehicle Excise Duty?
If you are disabled you may be entitled to a reduction or exemption of vehicle tax. The vehicle must be registered in your name or a specific driver’s name and must only be used for your personal needs.
You can apply for exemption if you get the:
- higher rate mobility component of Disability Living Allowance (DLA)
- Enhanced rate mobility component of Personal Independence Payment (PIP)
- enhanced rate mobility component of Adult Disability Payment – mygov.scot
- War Pensioner’s Mobility Supplement
- Armed Forces Independence Payment
You can get a 50% reduction in vehicle tax if you get the Personal Independence Payment or Adult Disability Payment standard rate mobility component Adult Disability Payment – mygov.scot
You can find out more here Vehicles exempt from vehicle tax – GOV.UK (www.gov.uk)
What help is there with energy costs?
Energy costs used to be a worry in winter but now bills can be a challenge all year round.
The good news is there are different grants and schemes available to help people improve the heating in their homes and keep heating costs down.
Home Energy Scotland is a free energy advice service funded by the Scottish Government to help people save money and keep their homes warmer. They offer simple energy saving tips, and know about funding schemes and how to access them.
Their website Home Energy Scotland offers help with finding funding, reducing your bills, making your home warmer and living a greener life. You can call them on 0808 808 2282
Consumer Information:Search for Local Organisations
Our quick search tool can connect you to over 3000 service providers, suppliers and organisations supporting people across Scotland. To find support near you, simply enter your search term and select your local authority.
| Organisation | Description |
|---|---|
| Dunfermline Foodbank | Services provided: The Dunfermline Foodbank provides food parcels to people in need. Professionals from statutory and voluntary organisations such as doctor’s surgeries, health visitors, social workers, Citizens Advice Bureau staff, welfare officers, t… |
| Dyslexia Scotland | Concerned with people who are dyslexic or have an interest in dyslexia |
| Dystonia Society (Scotland) | Provide support to people with dystonia and their families |
| Dystonia UK | Dystonia UK is the only UK national charity dedicated to helping people living with dystonia. We were established in 1983 as The Dystonia Society, by a small group of people living with dystonia and in 2019 we rebranded to become Dystonia UK to better… |
| East and Central Sutherland Citizen’s Advice Bureau | Aims: To provide a free, confidential, independent and impartial information and advice service. Services provided: Provide information and advice on a wide range of topics including benefits, housing, money advice, housing, employment and immigration… |
| East Ayrshire Advocacy Services Ltd | Advocacy service for people living in the East Ayrshire Council area |
| East Ayrshire Citizens Advice Bureau | Local citizens advice bureau, providing information and advice |
| East Ayrshire Council Services | Useful contact numbers for East Ayrshire Council Services |
| East Dunbartonshire Citizens Advice Bureau | Local citizens advice bureau |
| East Dunbartonshire Council Services | Useful contact numbers for East Dunbartonshire Council Services |
