Consumer Information
Information Guides
Consumer Information:Frequently Asked Questions
Through our helpline we receive enquiries spanning a wide range of different topics. Here is a selection of those most asked:
Can I get a reduction of Vehicle Excise Duty?
If you are disabled you may be entitled to a reduction or exemption of vehicle tax. The vehicle must be registered in your name or a specific driver’s name and must only be used for your personal needs.
You can apply for exemption if you get the:
- higher rate mobility component of Disability Living Allowance (DLA)
- Enhanced rate mobility component of Personal Independence Payment (PIP)
- enhanced rate mobility component of Adult Disability Payment – mygov.scot
- War Pensioner’s Mobility Supplement
- Armed Forces Independence Payment
You can get a 50% reduction in vehicle tax if you get the Personal Independence Payment or Adult Disability Payment standard rate mobility component Adult Disability Payment – mygov.scot
You can find out more here Vehicles exempt from vehicle tax – GOV.UK (www.gov.uk)
What help is there with energy costs?
Energy costs used to be a worry in winter but now bills can be a challenge all year round.
The good news is there are different grants and schemes available to help people improve the heating in their homes and keep heating costs down.
Home Energy Scotland is a free energy advice service funded by the Scottish Government to help people save money and keep their homes warmer. They offer simple energy saving tips, and know about funding schemes and how to access them.
Their website Home Energy Scotland offers help with finding funding, reducing your bills, making your home warmer and living a greener life. You can call them on 0808 808 2282
Consumer Information:Search for Local Organisations
Our quick search tool can connect you to over 3000 service providers, suppliers and organisations supporting people across Scotland. To find support near you, simply enter your search term and select your local authority.
| Organisation | Description |
|---|---|
| East Dunbartonshire Foodbank | The East Dunbartonshire Foodbank provides food to people in crisis |
| East Kilbride Citizens Advice Bureau | Aims: To provide information and advice to ensure that individuals understand their rights and responsibilities, and are not disadvantaged through lack of knowledge or because of difficulty expressing themselves. Services provided: Provide information,… |
| East Lothian Council Services | Useful contact numbers for East Lothian Council Services |
| East Lothian Foodbank | Services provided: The East Lothian Foodbank provides food to people in need. Professionals from statutory and voluntary organisations such as doctors, health visitors, social workers, Citizens Advice Bureau staff, welfare officers, the police and prob… |
| East Renfrewshire Council Services | Useful contact numbers for East Renfrewshire Council Services |
| Easterhouse Citizens Advice Bureau | Provide free independent information and advice to members of the public. |
| Eastspace | East Lothian mental health information online |
| Ecas Ltd | Financial help, activities and befriending to people living in Edinburgh and the Lothians |
| Ectodermal Dysplasia Society | Aims: To offer support to families affected by Ectodermal Dysplasia To raise awareness of Ectodermal Dysplasia among professional workers, particularly those dealing with newborn babies and other interested individuals To link families in similar situa… |
| Edinburgh City Council Services | Useful contact numbers for Edinburgh City Council Services |
