Consumer Information
Information Guides
Consumer Information:Frequently Asked Questions
Through our helpline we receive enquiries spanning a wide range of different topics. Here is a selection of those most asked:
Can I get a reduction of Vehicle Excise Duty?
If you are disabled you may be entitled to a reduction or exemption of vehicle tax. The vehicle must be registered in your name or a specific driver’s name and must only be used for your personal needs.
You can apply for exemption if you get the:
- higher rate mobility component of Disability Living Allowance (DLA)
- Enhanced rate mobility component of Personal Independence Payment (PIP)
- enhanced rate mobility component of Adult Disability Payment – mygov.scot
- War Pensioner’s Mobility Supplement
- Armed Forces Independence Payment
You can get a 50% reduction in vehicle tax if you get the Personal Independence Payment or Adult Disability Payment standard rate mobility component Adult Disability Payment – mygov.scot
You can find out more here Vehicles exempt from vehicle tax – GOV.UK (www.gov.uk)
What help is there with energy costs?
Energy costs used to be a worry in winter but now bills can be a challenge all year round.
The good news is there are different grants and schemes available to help people improve the heating in their homes and keep heating costs down.
Home Energy Scotland is a free energy advice service funded by the Scottish Government to help people save money and keep their homes warmer. They offer simple energy saving tips, and know about funding schemes and how to access them.
Their website Home Energy Scotland offers help with finding funding, reducing your bills, making your home warmer and living a greener life. You can call them on 0808 808 2282
Consumer Information:Search for Local Organisations
Our quick search tool can connect you to over 3000 service providers, suppliers and organisations supporting people across Scotland. To find support near you, simply enter your search term and select your local authority.
| Organisation | Description |
|---|---|
| Electrosensitivity UK | Provide information and support for people with Electrosensitivity |
| Elizabeth Finn Care | One-off grants are available towards needs such as car expenses, household items, house repairs and adaptations, and specialist equipment |
| ENABLE Scotland | Support people with learning disabilities, their families and carers |
| Encephalitis International | Aims: To improve the quality of life of all people affected, directly or indirectly, by encephalitis. Services provided: Provides support and information about all aspects of the condition and what other help is available Raises awareness about the con… |
| Endometriosis UK | Information and support for women with endometriosis |
| Energy Saving Trust (Scotland) | Improve efficient use of all forms of energy in Scotland |
| Epilepsy Action | Services provided: Epilepsy Action is the largest member-led epilepsy organisation in Britain, acting as the voice for the UK’s estimated 600,000 people with epilepsy. Epilepsy Action is a community of people committed to a better life for everyone aff… |
| Epilepsy Society | Support organisation service provider for people with epilepsy |
| ERB’S Palsy Group | Advice and support to parents of children affected by Erb’s Palsy |
| ERIC (Education and Resources for Improving Childhood Continence) | Information and support on childhood continence problems for children, parents and professionals |
