Consumer Information
Information Guides
Consumer Information:Frequently Asked Questions
Through our helpline we receive enquiries spanning a wide range of different topics. Here is a selection of those most asked:
Can I get a reduction of Vehicle Excise Duty?
If you are disabled you may be entitled to a reduction or exemption of vehicle tax. The vehicle must be registered in your name or a specific driver’s name and must only be used for your personal needs.
You can apply for exemption if you get the:
- higher rate mobility component of Disability Living Allowance (DLA)
- Enhanced rate mobility component of Personal Independence Payment (PIP)
- enhanced rate mobility component of Adult Disability Payment – mygov.scot
- War Pensioner’s Mobility Supplement
- Armed Forces Independence Payment
You can get a 50% reduction in vehicle tax if you get the Personal Independence Payment or Adult Disability Payment standard rate mobility component Adult Disability Payment – mygov.scot
You can find out more here Vehicles exempt from vehicle tax – GOV.UK (www.gov.uk)
What help is there with energy costs?
Energy costs used to be a worry in winter but now bills can be a challenge all year round.
The good news is there are different grants and schemes available to help people improve the heating in their homes and keep heating costs down.
Home Energy Scotland is a free energy advice service funded by the Scottish Government to help people save money and keep their homes warmer. They offer simple energy saving tips, and know about funding schemes and how to access them.
Their website Home Energy Scotland offers help with finding funding, reducing your bills, making your home warmer and living a greener life. You can call them on 0808 808 2282
Consumer Information:Search for Local Organisations
Our quick search tool can connect you to over 3000 service providers, suppliers and organisations supporting people across Scotland. To find support near you, simply enter your search term and select your local authority.
| Organisation | Description |
|---|---|
| European Network on Independent Living (ENIL) | Services provided: The European Network on Independent Living (ENIL) is a Europe-wide network of disabled people, with members throughout Europe. ENIL is a forum for all disabled people, Independent Living organisations and their non-disabled allies on… |
| Evenbreak | Evenbreak helps talented disabled candidates and inclusive employers find each other. Evenbreak is an award-winning not-for-profit specialist job board run by disabled people for disabled people with the following aims: 1. To help inclusive employers (… |
| Everyday Disablism | A website which seeks to collect and archive examples of disabling encounters and / or disablist incidents from around the world |
| Ewing Foundation | Support teachers and other professionals working with deaf children |
| FABLE | Offer help, support, assistance and advice through their national patient support network and freephone advice line |
| FACCT (Fife Assessment Centre for Communication Through Technology) | Provides a lifelong service to people in Fife with communication difficulties who may benefit from using a communication aid or may need training |
| Fair Deal | Support for people with learning disabilities |
| FAIR Ltd | Aims: To provide information and advice to people with learning disabilities and carers on all aspects of life. Services provided: FAIR’s advice workers can help with benefit issues and money management: claiming new benefits re-applying for benefits h… |
| Falkirk Citizens Advice Bureau | Provide information and advice to people living in the local area |
| Falkirk Council | Aims: To provide free, confidential, impartial and independent advice and support on debt to people living in Falkirk. Services provided: Provide information, advice and support service to people who are in a multiple debt situation. Advisors can nego… |
