Consumer Information
Information Guides
Consumer Information:Frequently Asked Questions
Through our helpline we receive enquiries spanning a wide range of different topics. Here is a selection of those most asked:
Can I get a reduction of Vehicle Excise Duty?
If you are disabled you may be entitled to a reduction or exemption of vehicle tax. The vehicle must be registered in your name or a specific driver’s name and must only be used for your personal needs.
You can apply for exemption if you get the:
- higher rate mobility component of Disability Living Allowance (DLA)
- Enhanced rate mobility component of Personal Independence Payment (PIP)
- enhanced rate mobility component of Adult Disability Payment – mygov.scot
- War Pensioner’s Mobility Supplement
- Armed Forces Independence Payment
You can get a 50% reduction in vehicle tax if you get the Personal Independence Payment or Adult Disability Payment standard rate mobility component Adult Disability Payment – mygov.scot
You can find out more here Vehicles exempt from vehicle tax – GOV.UK (www.gov.uk)
What help is there with energy costs?
Energy costs used to be a worry in winter but now bills can be a challenge all year round.
The good news is there are different grants and schemes available to help people improve the heating in their homes and keep heating costs down.
Home Energy Scotland is a free energy advice service funded by the Scottish Government to help people save money and keep their homes warmer. They offer simple energy saving tips, and know about funding schemes and how to access them.
Their website Home Energy Scotland offers help with finding funding, reducing your bills, making your home warmer and living a greener life. You can call them on 0808 808 2282
Consumer Information:Search for Local Organisations
Our quick search tool can connect you to over 3000 service providers, suppliers and organisations supporting people across Scotland. To find support near you, simply enter your search term and select your local authority.
| Organisation | Description |
|---|---|
| Forth Valley Sensory Centre | Provide a range of services for people with a sensory impairment |
| Foundation for People with Learning Disabilities | Promote the rights / quality of life and opportunities of people with learning disabilities and their families |
| Four Square | Provide emergency and supported accommodation to homeless people |
| Fragile X Society | Fragile X Syndrome is the most common known cause of inherited learning disability. aims: To provide information and practical guidance to support and empower individuals and families living with Fragile X Syndrome and Fragile X – associated conditions… |
| Front Line Fife | Prevention of homelessness is at the heart of their work |
| FTH Theatre | Description: There are a variety of spaces available within the arts venue. The Studio can accommodate 120 while the Main Hall can seat up to 580 people. The ground floor meeting room can seat up to 15 and there is a café bar on site. They can cater fo… |
| Fund for Human Need | Purpose: The Fund for Human Need (FHN) is a small Methodist-affiliated grant making charity established to relieve poverty and hunger. Grants are made, irrespective of faith, ethnic origin or social group, to individuals in the UK, most of whom are ref… |
| G-Heat Advice Team (Glasgow Home Energy Advice Team) | Provides independent advice on energy related issues to householders |
| GAIN – Glasgow’s Advice and Information Network | Provide free independent advice to people living in their local area |
| Garden Aid Scheme (Edinburgh) | Provide a basic service of grass and hedge cutting for people who are disabled, Council tenants over 60 and non-Council residents over 80 |
